Is Jo-Ann Blaming Them Now?

The latest email from Jo-Ann, received on September 13th.  Note today is October 4th and this email saga began on July 3rd, 2011.

"Dear NewEndStudio,

Thank you for contacting Jo-Ann Fabric and Craft Stores Customer Service. We apologize for our delay in responding.
We are not able to visit the link you have provided. Please write us directly for assistance.
You may contact Jo-Ann Fabric and Craft Stores Customer Service via phone at x-xxx-xxx-xxxx, Monday through Saturday, 9 am - 7 pm Eastern Time.
Thank you,
Customer Service Coordinator
Jo-Ann Fabric and Craft Stores

I replaced numbers and name with x, then I realized, they really must be kissing me off.  I did "write us directly" a couple of times.

My previous email to them asked why anyone else can "visit the link" and they can't perhaps it's because they aren't allowed to.  I sent them the entire blog post with photos in an email, so they didn't have to click on a link. They responded with this email on September 14th, note I am now reduced to "Customer":

"Dear Customer,
Thank you for contacting Jo-Ann Fabric and Craft Stores Customer Service.
Please be assured, your concerns are important to us, and we will respond to your email in the order it was received.
If your matter needs an immediate response, please call us at x-xxx-xxx-xxxx Monday through Saturday between the hours of 9:00 a.m. and 7:00 p.m. Eastern time.

Subject: Re: (Ticket# xxxxxxxxxxetc.)" 

Hey, I thought there was progress as I'd now been assigned a Ticket#.  Since Jo-Ann has said that they will respond in the order in which my email was received, I suppose that they must either have a huge number of complaints or very few employees.  Or, they are waiting for me to stop bothering them with something so small but which affects their profits, if they actually fixed the product.

This is how the saga began:  Dear o ann fa r and raft stores  and   Jo-Ann Fails ABCs Update .
I will continue to update when and if there is a response from Jo-Ann.  Thanks for following along.

The image was found on the web, it's not mine.  In fact Jo-Ann couldn't have written it as the, "I" is missing from their product.


The Krafty Cupcake said...

You go for it! what a fob off! They are obviously hoping that you will get fed up and not persue them. I find that just spurs me on! Maybe they are going for the world record of how long it takes to answer a complaint! Sue x

New End Studio said...

I love your enthusiasm! They have the market, no competition around, so they probably just don't care. They just need to own this problem and make it right for customers and little kids who are learning the alphabet. Maybe we should all make the missing letters and mail them in, but call the media first to cover the deluge of letters! Hmmm, will think on this.

Magic Love Crow said...

Gloria, good for you! Don't back down and keep bugging them!!!

New End Studio said...

Thanks Stacy and when I found that photo, I said it was time to update.