Thank you for contacting Jo-Ann Fabric and Craft Stores Customer Service. We apologize for our delay in responding.
We are not able to visit the link you have provided. Please write us directly for assistance.
You may contact Jo-Ann Fabric and Craft Stores Customer Service via phone at x-xxx-xxx-xxxx, Monday through Saturday, 9 am - 7 pm Eastern Time.
Customer Service Coordinator
Jo-Ann Fabric and Craft Stores
I replaced numbers and name with x, then I realized, they really must be kissing me off. I did "write us directly" a couple of times.
My previous email to them asked why anyone else can "visit the link" and they can't perhaps it's because they aren't allowed to. I sent them the entire blog post with photos in an email, so they didn't have to click on a link. They responded with this email on September 14th, note I am now reduced to "Customer":
Thank you for contacting Jo-Ann Fabric and Craft Stores Customer Service.
Please be assured, your concerns are important to us, and we will respond to your email in the order it was received.
If your matter needs an immediate response, please call us at x-xxx-xxx-xxxx Monday through Saturday between the hours of 9:00 a.m. and 7:00 p.m. Eastern time.
Subject: Re: (Ticket# xxxxxxxxxxetc.)"
Hey, I thought there was progress as I'd now been assigned a Ticket#. Since Jo-Ann has said that they will respond in the order in which my email was received, I suppose that they must either have a huge number of complaints or very few employees. Or, they are waiting for me to stop bothering them with something so small but which affects their profits, if they actually fixed the product.
This is how the saga began: Dear o ann fa r and raft stores and Jo-Ann Fails ABCs Update .
I will continue to update when and if there is a response from Jo-Ann. Thanks for following along.
The image was found on the web, it's not mine. In fact Jo-Ann couldn't have written it as the, "I" is missing from their product.